definition: the service portfolio represents a complete list of the services managed by the service provider. it also includes third-party infrastructure services which are an integral part of the service offerings to customers. the service portfolio is divided into three sections: service pipeline, active services (service catalogue), and retired services. rather than maintaining one single document, it is advisable to create a hierarchical structure of linked documents, or to use a dedicated database or application in order to manage the service portfolio.
ideally, the service portfolio is part of the cms. — cobit® is a registered trademark of isaca. iso/iec 20000® is a registered trademark of iso. siam™ is a registered trademark of exin. verism™ is a registered trademark of ifdc.
service portfolio management is a system for managing and optimizing services. the first step in developing a profitable service portfolio management strategy is understanding your current performance – what’s working, what isn’t, etc. a service portfolio is a collection of services offered by an organization that can deliver value to customers. service portfolio management is a strategic approach to managing services. service portfolio management aims to create an environment where different types of services can be managed effectively by using various models such as outsourcing or internalization for specific areas like it infrastructure management.
service portfolio management also enables the organization to track performance against defined service levels and customer expectations, thereby ensuring that they are providing value for money. the scope of service portfolio management: ensuring that all services are delivered to meet customer expectations is essential for business. service portfolio management is a process for analyzing, improving, and documenting an organization’s services. service portfolio management is a process that can help your company make better decisions about where to allocate resources. as a result, it will improve the quality of services and reduce costs in the long run.
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